Return and Refund

Returns 

Our policy lasts 14 days.
If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition as you received it. 
It must also be in the original packaging and not to be damaged or defective. You will need to provide a photo of the product.

To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

There are some situations where only partial refunds are granted:

-Any item that is not in its original packaging.
-Any item already used. 
-Any item that is returned more than 14 days after delivery.

Refunds

Once your return has been received and inspected, we will send you an e-mail to inform you that we have received your returned item. 

We will also inform you if your refund is approved or rejected.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 14 days.

Late or missing refunds

If you have not yet received a refund, check your bank account again. 
Then contact your credit card company, it may take some time before your
refund is officially published. 

Then contact your bank. There is often processing time before a refund is mailed.

If you have done all this and still have not received your refund, please contact us at icexstoreus@gmail.com

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at icexstoreus@gmail.com

To return your product

You must send us an email to icexstoreus@gmail.com
You will be responsible for the shipping costs to return your item.